4.1 All orders are delivered either by KPH Supplies’ delivery team (available within NSW only) or by trusted third-party freight carriers for locations outside of our local delivery zone.

4.2 For deliveries handled directly by KPH Supplies within New South Wales:

• We take full responsibility for the condition of goods upon delivery.

• Any damage occurring during KPH delivery will be assessed and resolved in line with our Return & Refund Policy.

4.3 For deliveries made via third-party freight providers:

• Once the goods leave our warehouse in good condition, responsibility for any freight damage or loss lies with the freight carrier.

• KPH Supplies is not liable for any indirect loss, delay, or damage caused during third-party freight delivery, including but not limited to lost revenue, downtime, or installation delays.

4.4 That said, we care about your experience:

• We will assist you in filing claims with the freight carrier wherever possible and provide supporting documentation such as packing photos, invoices, and consignment notes.

4.5 Customers are encouraged to inspect goods immediately upon delivery and notify us and the freight carrier within 48 hours if any damage is suspected. Late claims may not be accepted by the carrier.